At SevisMate (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website, sevispay.com, and related services (collectively, the “Services”).
By using our Services, you agree to the terms outlined here. If you do not agree with this policy, please do not use the Services.
1. Information We Collect
A. Information You Provide to Us
We collect personal information when you use our Services, such as when you create an account or submit details to process your SEVIS I-901 fee. This may include:
- Full name
- Email address and phone number
- SEVIS-related details (e.g., SEVIS ID, Form Type, School Code or Program Number)
- Address details (if required)
- Account login details (email and password, stored securely)
- Uploaded documents (e.g., SEVIS coupons)
- Selected service options and transaction details
B. Payment Information
Payments are securely handled by our third-party payment processor, Paystack. We do not collect or store your full card or banking details. Paystack provides us only with essential transaction data (such as status, amount paid, and a partial card reference) needed to confirm your payment.
C. Automatically Collected Data
When you access our Site, we may automatically log standard data such as your IP address, browser type, pages visited, and access times. This helps us monitor performance and security.
2. How We Use Your Information
We use your data to:
- Process SEVIS I-901 payments on your behalf
- Set up and manage your account
- Communicate updates or respond to inquiries
- Send service-related notifications and confirmations
- Detect and prevent fraud or misuse
- Improve and optimize our Services
- Meet legal and compliance obligations
3. How We Share Your Information
Your information may be shared in the following cases:
- SEVIS Fee Processing: Necessary details may be shared with relevant U.S. government platforms to process your I-901 fee.
- Service Providers: We may share limited data with vendors who help us operate our services (e.g., payment processors, email delivery, support tools). These partners are required to safeguard your data.
- Legal Requirements: If legally required, or to protect rights, safety, or comply with regulations, we may disclose your data.
- Business Changes: In the event of a merger, sale, or other changes, your data may be part of the transferred assets.
- With Your Consent: We may share your information in other ways if you explicitly agree.
We do not sell your personal data.
4. Data Security
We implement reasonable safeguards to protect your personal information. This includes encrypted data transmission and secure user authentication methods. However, no system can guarantee complete security. Please take appropriate precautions when sharing sensitive data online.
5. Data Retention
We keep your information only as long as necessary for account maintenance, service delivery, and legal compliance. Transaction records may be stored for auditing or regulatory purposes.
6. Your Rights
Depending on your country or region, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data under certain conditions
- Restrict or object to certain types of data processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details at the bottom of this policy.
7. Children’s Privacy
Our Services are not intended for children under 13 (or as defined by local laws). We do not knowingly collect personal data from minors. If we discover that a child has submitted personal information, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy as needed. When we do, we’ll revise the “Last Updated” date. Continued use of the Services after updates means you accept the new terms.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
SevisMate Support
Email: support@sevismate.com